Why Insurance Adjusters Should Use and Recommend SERVPRO

7/24/2020 (Permalink)

When homes are damaged in natural and other disasters, it is always in an insurance company's best interest to make sure that any damage is fixed properly the first time. When flood or water damage does not receive proper remediation, it can lead to much more severe and long-term damage. When insurance adjusters recommend companies that address damage properly and appropriately, they not only help protect the homeowner's property and save their company from having to pay even more expensive claims down the road but they also help strengthen and build stronger relationships with their clients. Here are three reasons why insurance adjusters should use and recommend SERVPRO to all of their insurance clients. 

1. Locally Owned and Operated, Nationally Known

SERVPRO is a chain of locally owned and operated franchises that make up a network of over 1,700 operators across the US and Canada. That means we all benefit from understanding the unique needs of the communities and geographical areas we serve as well as having access to a wealth of information and experience from other franchise owners across the country. With that many franchise owners all working together, you can rest assured that the needs of your clients will be handled quickly and professionally. 

2. Workers Ready and Waiting

Unlike other types of structural damage, water damage must be addressed immediately to have the best outcomes. When hurricane season hits or other natural disasters strike, other companies can be overrun with requests and it can take several days or even weeks to get teams out to help mitigate the damage. This leaves anxious homeowners susceptible to being taken advantage of by a number of scam artists that quickly move into the area in the wake of any natural disaster. SERVPRO, on the other hand, can call upon any number of regional franchises to get additional help in place whenever and wherever it is needed, so your clients get the high level of expertise they deserve.

3. Start to Finish Service

We understand that it's not enough to just simply do a great job restoring the homes of your customers. It is also important to keep costs low, provide a clear paper trail of all work performed and even save you the headache of dealing with multiple vendors. We offer a National Call Center that is open 24 hours a day, 365 days a year to help you promptly handle all claims. We also pre-screen all vendors to ensure they are fully qualified, insured and licensed when necessary. Our Claims Information Center maintains a complete electronic job file, which we can provide to you at any time and within hours of any claim. The file includes a detailed estimate, digital loss photos as well as a "First Notice of Loss" and scanned forms and paperwork which can be delivered either by email or hard copy. We don't just provide a superior level of service to your clients, we also offer that same superior level of service to claims adjusters as well. 

We understand that to be the best in the business, we can't just offer superior restoration service. We also have to offer superior service to insurance companies to help you gain a competitive advantage. All franchisees are trained to IICRC standards in Fire and Water Cleanup and Restoration as well as offering continuing education classes to both Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility. Our performance standards are both measured and well-documented, which can help provide increased value to you, your shareholders, managers, and customers.